Induction programmes:
Specifically designed curriculum for new recruits covering basic communication and corporate skills for professional interactions is a popular option. Profiling of the recruit and the process is an integral part of our approach to fulfilling organizational goals in training and quality. Each of the following programs are customized according to specific process requirements.

Workplace Communication Skills
Focuss
• Communication Challenges at the Workplace – Verbal and Non Verbal
• Key Features of Effective Communication
• Body Language
• Communication via Electronic Media

Language Skills
Accent Neutralization, Accent Sensitisation, Accurate English and Fluency
Focus
• Key factors influencing intelligentibility and comprehensibility
• Sensitisation to global varieties of English
• Grammatical Accuracy
• Conversational English

Customer Relations Management
Focus
• Key concepts in customer relationships
• Handling difficult customers
• Interactional etiquette with customers
• Empathic listening

Business Etiquette
Focus
• Etiquette in business communication
• Etiquette in cross cultural interaction

Cross Cultural Communication
Focus
• Understanding and responding to differences in cultural perspectives
• Understanding ‘what makes culture’
• Appreciating differences in values and beliefs
• Understanding and and responding to target cultures

Telephone and Teleconferencing
Focus
• Conventions in business telephoning
• Protocols and styles
• Selecting the right media for specific communication purposes

Communicating in Teams
Focus
• Understanding roles and functions in teams
• Handling difficult situations and behaviour
• Individual and team effectiveness

Time and Stress Management
Focus
• Identifying time wasters and stress factors
• Planning and delegation
• Destressors

Presentation Skills
Focus
• Planning, preparing and delivering a presentation
• Understanding the audience and the context
• Body language
• Answering questions effectively
• Asking questions as an audience